Customer support is an important part of every business. If you are running a business website on wordpress and you are looking for a WP Support Plus plugin to provide customer support then you are at the right place. WordPress has plenty of help desk plugins that you can install on your website. Here is the list of the topmost help desk plugins in wordpress that you can use to provide customer support.
5 Best WordPress Help Desk Plugins
This is the list of some useful help desk plugins for wordpress websites.
01: WP Support Plus Responsive Ticket System
This is a widely used plug-in with more than 5000 active installations. It is an old and well-known plugin if you are using it before then you can continue using it but if you are planning to use it for the first time then it is recommended to use SupportCandy the latest ticketing system developer.
To use this you need to you at least a 4.4 wordpress version. You can use WP Support Plus to manage unlimited tickets for your business including unlimited agents. So you don’t have to worry about the maximum limit of tickets which makes it easy to manage and grow your business.
WSDesk provides you with customer support. You can also get queries from your customers, ofter suggestions and issues also in the form of tickets. This plugs offers multiple tickets with agents, user-friendly interface which is easy to use. The customer can also view the tickets in this plugin.
There are plenty of animations and triggers that you can set to assist you in providing customer services. Google chat is also integrated into the plugin and you can also set a trigger for a chat. There are many cases when it is difficult to respond immediately so WSDesk offers you canned responses that you can give to customers according to their queries then get back to them as soon as possible.
You can also analyze the reports to get a better understanding of the customer behavior and your business. These things will help you to make a better strategy for your business in the near future. This plugin comes with an amazing feature called ”Agent Satisfaction Score”, this will help you to understand the customer satisfaction level with your services so you can improve your weak areas and perform better next time.
WhizzChat is used as a bridge between the user and admin of the website. They can easily communicate with each other using this plugin.
This is a features rich chat system it includes ajax which makes you able to communicate at runtime. It has emojis, multiple chatboxes, all kinds of post compatibility, a chatbot for admin, notification of chats, lifetime updates. You need to register to use the service but it also offers guest messages. It is a multiuser chat application that allows many users to chat at a time. You can also share your location through chat. Multimedia can also be shared using the chat such as pictures and videos. The messages are translatable so you can chat in many different languages using WhizzChat.
It’s paid software but you only have to buy it once. The current price is 49 dollars.
TotalDesk is an all-in-one solution for all your needs as a service provider. It gives you all the facilities that a customer can demand from your business. It has tons of features such as ticket pages, different ticket forms, set ticket status, ticket types, login system, different attachments, chat history, default ticket values, different roles i.e, agent and reporter, notifications, advance HTML forms, inbox archive and overview of tickets.
You will get different notifications for email, Slack, ticket creation, modification, and reply. It also gives you the facility to live chat with the agent. You can also create frequently asked questions on different topics and track the views of FQA. It also has widgets and different layouts that you can choose from. Envato, slack, and WooCommerce can be easily integrated with this plugin.
The price of TotalDesk is 39 dollars.
05: Awesome Support Free
It is the most feature-rich wordpress help desk plugin. It is so simple and easy to use, once you install it all you need to do is to fill up some forms and it will be ready to use in a couple of minutes.
Awesome Support Free provides ticketing, notifications, different products, custom fields that you can modify according to your requirements, different departments for your support, limited access to unknown agents, file uploading facility, a collaboration between different agents, high level of security, filtration, and security, ticket tracking, and WooCommerce integration for your website.
Agents will get notifications whenever there is progress in the tickets. Agents can also add notes to the tickets and many agents can work on a single ticket. Both agents and users get notifications for tickets.
You can add unlimited users, tags, departments, products, tickets, channels, and private tickets. Agents can do many tasks such as view all tickets, create tickets on someone’s behalf, receive notifications, and respond to emails.
It’s a free plugin that you can use on your website. Its latest version is 6.0.11 and it has 10k plus active installations. You can freely test this plugin before buying a paid one.
Helpdesk plugins play an important role to satisfy a customer in any business. Fortunately, wordpress has many paid and free plugins such as wp support plus that you can use to make your business efficient. We have given you 5 plugins you can choose any one of them that suits your needs and your business requirements. If you have a low budget and couldn’t afford a paid plugin for providing customer service to your users then you can consider using free wp support plus plugin. Let us know in the comment section which plugin you use for your website.